Terms of Trade

Poke & Sons ApS
Sværtegade 8 st.
1118 Copenhagen K
CVR No. 44297043
Email: info@pokeandsons.com

We operate Poke & Sons Illum, Østergade 52, 4th floor, 1100 Copenhagen K, and Poke & Sons Lyngby Storcenter.

The terms and conditions apply to the agreements you enter into with Poke & Sons: ordering for pickup, table reservations and catering. If you order delivery through Wolt or Uber Eats, you also enter into an agreement with the relevant platform, and their terms and conditions apply to the delivery itself.

The terms and conditions are written for consumers. If you are acting as a business, we will agree on the terms in writing in each individual case.

All prices are in Danish kroner and include 25 % VAT. The prices on the website are indicative - the applicable prices are those that appear on the menu in the restaurant and in the ordering system at the time of ordering.

Payment for pick-up is made at the restaurant or in the ordering system you use. If you order delivery via Wolt or Uber Eats, you pay the platform according to their terms. Payment for catering is agreed in writing when we confirm your order.

You order for pickup in our ordering system or directly in the restaurant. Your order is binding once it has been completed and confirmed.

The food is ready for collection during the restaurant's opening hours at the time stated when ordering. As the food is prepared fresh, we cannot accept cancellations once preparation has begun. If you are unable to collect your order, please contact the restaurant as soon as possible.

We do not deliver ourselves. Delivery is handled by Wolt and Uber Eats, which determine the delivery area, delivery time, delivery fee and any minimum amounts.

Complaints about the delivery itself – for example, a delay, or an order that has not arrived – should be directed to the platform you ordered from, as they are responsible for the transport. If there is a fault with the food, we are of course happy to help: write to info@pokeandsons.com.

You can reserve a table for free on the website. You will receive a confirmation by email, and the reservation is valid once the confirmation has been sent.

You can view or cancel your reservation via the link in your confirmation or by contacting the restaurant. If you are running late, we would appreciate a message so we can hold the table for you.

Catering is ordered as an inquiry via the form on the website. An inquiry is not a binding order – the agreement is concluded when we have confirmed it in writing with dishes, quantity, price, delivery time and delivery address.

For bowls, a minimum of 30 portions applies, and the number is ordered in intervals of 10. For buffets, a minimum of 30 guests applies. If we deliver in reusable packaging, a deposit of DKK 500 is charged, which is fully refunded when the packaging is returned in perfect condition - regardless of whether the order has otherwise been changed or canceled.

Order deadline

Catering orders must be placed no later than 5 weekdays before the delivery date. If you need something faster, please contact us – we will help if we can.

Changes in number

You can change the number of servings or guests until 5 weekdays before delivery, at 12:00. We will then invoice the quantity that has been confirmed, as we have purchased raw materials for the order at that time.

Cancellation

Cancellation must be made in writing to info@pokeandsons.com. We calculate a fee based on how close to the delivery date the cancellation is made:

• More than 10 business days before – free cancellation.
• 5–10 business days before – 50 % of the order value.
• Less than 5 business days before – 100 % of the order value, as the raw materials have been purchased and production planned.

If an event is canceled for reasons beyond your control, please contact us as soon as possible - we will find a solution where we can, for example by moving the order to another date.

There is no right of withdrawal on food and drinks from Poke & Sons. This follows from the Danish Consumer Contracts Act, which exempts perishable foods as well as restaurant and catering services that must be delivered on a specific date or within a specific period of time.

This means that a placed and confirmed order cannot be cancelled under the normal 14-day rules. This does not change your rights if there is something wrong with what you have received – see the section on complaints.

If there is something wrong with your food – a missing dish, an incorrect dish or an item that is not in order – please contact us as soon as possible and preferably the same day so that we can help. Write to info@pokeandsons.com or contact the restaurant directly.

We follow the rules of the Danish Sales Act. If we have delivered incorrectly, you will either get a new dish or your money back. If you have ordered through Wolt or Uber Eats, you can also raise the matter with them.

We prepare our food in kitchens that handle fish, shellfish, sesame, soy, gluten, eggs and nuts, among other things. We cannot guarantee that a dish is completely free of traces of an allergen.

If you have an allergy or intolerance, please ask the staff or contact the restaurant before ordering – we will be happy to provide information about the contents of the individual dishes.

We process your personal data when you order, reserve a table or contact us. You can read how in our privacy policy, and about cookies in our cookie policy.

If you do not agree with our handling of a complaint, you can complain to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg – naevneneshus.dk.

If you live in another EU country, you can get guidance on cross-border complaints from Consumer Europe, the Danish office in the network of European Consumer Centres.

Agreements with Poke & Sons ApS are subject to Danish law, and any disputes will be handled by the Danish courts.

We may update these terms, for example if we change our ordering or catering flow. The version that applies to your order is the one that was on the website when you placed your order. The date of the last update is at the top of the page.